Return and Refund

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Products can be returned within 7 days from the date of delivery.
  • To be eligible for a return:
    • The item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • Proof of purchase/order confirmation is required.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Opened or used food/snack products
  • Perishable goods
  • Products damaged due to misuse or improper storage
  • Items purchased during clearance or promotional sales (unless damaged or defective)

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

We will arrange a replacement or refund after verification.

Refunds

Once your return is received and inspected:

  • We will notify you regarding approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.

Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once shipped, orders cannot be cancelled and will fall under the return policy.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

Contact Us

For returns, refunds, or support, contact us at:

Email: customercare@snackpure.com
Address:
Zuari International Limited
5th Floor, Tower A, Global Business Park,
Sector 26, MG Road, Gurgaon – 122002

If you want, I can also help you create:

  • a shorter Shopify-style version,
  • a legally stronger India-compliant version,
  • or a professional combined “Shipping, Return & Refund Policy” page.